Unified communications and productivity tools included with your phone system can improve efficiency for users, operators, and teams who are working from anywhere — home, remote, at a client site, or while in the office. With quick system access to directories, you can connect to the right person from a list of coworkers by name using either email or chat, in addition to making a call. If you are unable to answer your calls, you can further indicate that they go directly into voicemail.
Note that as you start the Communicator for Windows client the first time, it will authenticate to your HQ server to properly assign and activate features to that user extension. If it cannot authenticate, the client will not know that a user is authorized to use SoftPhone features and that option will not be available. In Professional Access and Operator Access, you can use your contact viewer by clicking the Contact tab at the bottom to view a list of the people with who you communicate most often.
Organize contacts into groups to manage them more quickly. To create a contact, mouse over the Contact window, right-click and choose Add Contact. Everyone who uses Communicator at your company, and any customized groups, will be shown in your contact list. Communicator automatically updates your status depending on your actions.
You can also manually set your ShoreTel Communicator status. Remember that your ShoreTel notification icon turns gray when you are disconnected from the server. Note: If you do not see a colleague's name in your contact list, that person is not logged into ShoreTel Sky Communicator. Depending on your actions, ShoreTel Sky Communicator will automatically update your status as described below:. To change your presence status, click the Online drop-down menu located above the contact list panel shown in the image below :.
A microphone and speakers are required for audio chat and a webcam is required for video chat. You can also use ShoreTel Sky Communicator to share screens with a coworker. ShoreTel Sky Communicator supports transferring files between your contacts. ShoreTel Sky Communicator will prompt you at sign-on if your client needs to updated, or you can manually check for updates.
The following images are screen captures of various panels in ShoreTel Sky Communicator. A: Yes. Q: Is there a limit to how many users may use this service at one location?
Does it require additional bandwidth? A: No. Q: How do I make sure that my Communicator client is up to date? A: ShoreTel Sky Communicator will prompt you to upgrade when you log in. ShoreTel Sky Communicator's features are all built-in and bundled together, administrative can not selectively control which features are enabled.
ShoreTel Sky Communicator is not compatible with. Q: What is the meaning of the colored round icons next to each name in my contact list? A: The colored round icons are a visual presence indicator showing the current status of each contact. See the Presence Status section above for more information. Q: How do I set my status to away? A: Click the "Online" drop-down menu and select the yellow "Away" icon.
Q: Why do I have two statuses? A: ShoreTel Sky Communicator logs into an instant message client as well as sip softphone. Q: How do I change my contact list picture? A: Right click on your existing picture in your contact list, a drop down will appear, choose your desired picture option.
A: This feature is not supported. Q: Is my chat history logged? A: Yes, it is. Q: Can I assign my contacts nicknames? A: Yes you can.
Simply right click the contact to rename. Q: Where are the call recordings stored? A: Call recordings are downloaded and saved. With minimal training, users across job roles can master a full suite of versatile tools for managing real-time communications on their computer or mobile phone, moving seamlessly between voice, video, or IM as needed. Connect Communicator provides integrated advanced call management and quality desktop video in a highly customizable interface that is easy to set up.
In addition to tight integration with Microsoft Outlook, it offers instant messaging IM functionality that gives users the power to contact people in remote locations, have sidebar conversations during calls, or to bring several people into a chat session. Pre-built integration of enterprise and CRM applications such as Salesforce , calendaring, and workflow, raises the bar on customer interaction by putting data where it's most needed.
ShoreTel Communicator can also integrate with third-party information and applications via a rich set of application programming interfaces APIs. The Connect Communicator call manager presents end-users a single interface to manage business communications using their ShoreTel desk phone, computer, mobile phone, or home telephone.
0コメント