Your satisfaction is important to us. We are happy to accept returns on saleable, unworn merchandise to their respective place of purchase, in accordance with the policies outlined below. All in-store orders must be returned in stores; all online orders must be returned by mail to our warehouse. Items must be returned within 30 days of in-store purchase, or within 30 days of shipment date for online orders. Merchandise purchased from other retailers, including department stores, must be returned to the originating store.
If you have further questions or require additional assistance, please contact a Customer Care agent via chat, by email at stayintouch us. All items must be unworn, unused, have original tags attached, and be accompanied by the original sales receipt. All sale items are final sale and cannot be returned for refund or exchange, excluding full-price items on promotion. You may return qualifying items via mail for a full refund in the original form of payment, excluding shipping charges, and postmarked within 30 days of the date of delivery.
To start a return visit returns. If you have questions about any return, please email us here. We cannot process exchanges; a new order must be placed on BCBG. Please allow 7 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items. All returned orders that have been paid using a gift card will be refunded to the same gift card used to place the order.
If the promotion is valid and your order qualifies, the discount will be applied. Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed.
However, returning your purchase is easy. For additional information, please visit our returns page or contact us at help bcbg. To view the typical time frame for deliveries, visit our Shipping Information page.
Your satisfaction is important to us. We are happy to accept returns for all non-final-sale items, postmarked within 30 days of the date of delivery via mail with an original receipt or packing slip for a full refund in the original form of payment, excluding shipping charges. Exchanges cannot be processed at this time. For details on returns visit our Return Policy. To start a return visit returns. In the event that you received wrong or damaged items, please contact us at help bcbg.
A return label may be offered. Signing up is easy! Simply create an account by entering your name, email and password. If you have had more than one customer account with us, please note that only one rewards account was created per person. Unfortunately at this time we cannot merge multiple accounts. Please be sure to log in with the account you would like to use going forward. If you already had a BCBG. You will not receive points for purchases you made without logging in to your account or as a guest.
Make sure to create an account and log in before placing an order so you can receive points! Absolutely not! Signing up is free. Visit the rewards page to get started. After that, you'll earn points through purchases, adding your birthday to your account, leaving us a review, sharing us on Instagram or liking us on Facebook.
Each tier corresponds to exclusive benefits, gifts and rewards. You'll always be able to earn more points by shopping with us and engaging with our brand and community. Emails are typically responded to within hours, except during periods of high demand.
Please include your name, phone number and order number to avoid delays in response.
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