If Verizon Wireless must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you may be charged a service fee. Opened software purchased separately may be exchanged only for the exact same item at a Verizon Wireless Communications Store and may not be returned for refund.
Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered.
Additionally, you should retain or destroy any removable or portable memory cards or modules such as a SIM Card or SD Card in order to help protect sensitive information, such as mobile banking information. If you upgrade from a non-GPS capable wireless device to a GPS capable wireless device and then return it within the return period, Verizon Wireless will not allow the older non-GPS capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee.
If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon Wireless store, you can return it to any Verizon Wireless store. Verizon Business Returns policy. Global coverage. Get more. Verizon Up. Device protection. Verizon Cloud. Health discounts. Social impact.
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Home support overview. Fios Internet. Home Phone. Speed Test. Download My Fios App. Contact us. Sign in. Choose your cart Mobile solutions. Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Page contents. Verizon Return Policy - day returns and exchanges. Exceptions may include: Defective on arrival devices if the exchange device is out of stock. Shipped devices returned in an unopened FedEx box or the customer refused delivery. Devices returned within the day return period, when the seal sticker is intact with no signs of tampering, or the device is in the original shrink wrap does not include purchases from authorized retailers.
If you purchased your device from a non-Verizon owned retail location authorized retailer , you should review that location's return policy regarding their acceptance of device returns.
You are permitted to make one exchange. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon wireless. Devices must be returned within the 30 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. Please review your service summary receipt and Customer Agreement to determine if an Early Termination Fee may apply.
If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. Verizon will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device. At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service.
If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. If you return a purchase that you billed to your wireless account, refunds will be credited towards your wireless account.
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